Refund policy
Last updated: October 16, 2026
Physical products
We do not offer voluntary change-of-mind returns or exchanges after delivery. We do help with quality issues, items sent incorrectly and transit damage. Your mandatory consumer rights remain unaffected.
Quality issues, wrong items and transit damage
If an item develops a non-misuse quality issue within 30 days of delivery, arrives damaged in transit, or is incorrect because of our error, email qq879451505@gmail.com with your order number, a description of the issue and photographs where possible. Once confirmed, we will provide a replacement at no additional cost, without requiring the item to be returned. This 30-day replacement commitment does not shorten any longer rights or remedies provided by law.
Cancellation before dispatch
Contact us promptly to cancel a physical-product order before dispatch. Orders cancelled before dispatch receive a full refund. This is separate from cancellation of a personal reading, ritual or lamp offering already in progress.
Readings, rituals and lamp offerings
Contact us promptly before preparation begins to discuss cancellation or rescheduling. Completed personalised readings and ceremonies are not eligible for voluntary returns. If the service has not been supplied as described, contact us with your order number and details. Applicable statutory cancellation and refund rights remain unaffected.
Your statutory rights
Nothing in this policy limits mandatory rights under applicable consumer law, including rights relating to faulty or misdescribed goods and applicable withdrawal or cancellation rights. Where a statutory 14-day cooling-off period applies, including eligible EU consumer purchases, you may exercise that right. Consecration alone does not remove statutory rights. Contact us for return instructions and the correct return destination where a return is required under those rights; do not send a parcel to the temple. We will explain any applicable return costs before you send it.
Refunds and support
Approved refunds are returned to the original payment method. We aim to process approved refunds within 10 business days, subject to any shorter period required by law. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact qq879451505@gmail.com.